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You are here: Business terms » General terms
 
General terms and conditions
 
The general terms and conditions are defining regulations, which when respected by vendor and buyer will ensure successful completion of purchase transactions via eShop. The terms of purchase are also defining consequences for both DD Tickets and the Buyer when not following the defined rules. DD Tickets reserves the right to amend general terms of purchase, therefore please check the general terms prior to each purchase.

DD Tickets shall deliver the tickets to the Buyer at the address entered during the purchase process, within 7 work days, counting from the day of dispatch. The usual delivery time is 2 working days for delivery in Serbia, and up to 5 working days for international delivery.

If the Buyer enters an incorrect personal data of the shipping address during the purchase process, DD Tickets shall not be liable for non-delivering tickets. In that case DD Tickets shall try to contact the Buyer and deliver the goods at the newly stated address. It is also necessary to provide a contact phone number, so that the delivery service can organize the time when to make the delivery. If the delivery fails again, the tickets will be returned to our Box Office, Strahinjića Bana 22, Beograd.

The Buyer must pay and take over the ordered ticket within the deadline as set in the confirmation mail for the order (or in the enclosed proforma invoice), which must be represented by its unique transaction number. The deadline starts from 00h of the first following day after placing the order. Should the last day be Sunday or holiday, the last deadline day will be the first following working day. If the Buyer does not take over the ticket within the set deadline, the ticket will be automatically cancelled and returned to the market without any further explanations. In such case, the Buyer loses all the rights attained from the order procedure.

When paying with credit card through the Internet, data are entered on the protected bank web page and transferred in encrypted form by using SSL and PKI protocols. At no time our system has access to sensitive credit card data, thus DD Tickets can not be responsible for any abuse thereof.

On behalf of DD Tickets, we are bound to keep the privacy of all our customers safe. Our intent is to deliver the best full quality service there is. In doing so we follow and uphold all good business practices. We collect only the necessary, basic information about the buyers/users, and the data which are necessary for completing transactions and informing our customers. We give a choise to our users, including the possibility of choosing whether they want to unsubscribe from the mailing lists, which are used for marketing purposes only. All the data about users/buyers are rigorously kept private, and are available only to the employees who need information to fulfill their business obligations. All members of the DD Tickets personnel are responsible and obliged to respect the rules of privacy protection.

IMPORTANT NOTE!

DD Tickets is not the event organizer. The events are managed by the organizer, who provides tickets, set prices, dates and all other conditions regarding the event. DD Tickets is only responsible for the ticket distribution for the needs and in the name of the organizer, and therefor cannot take any responsability regarding the event organization and / or it'srealization, and is not responsibe for tickets refund.

In special occasions, when the legal conditions are met, and an agreement witj the organizer is obtained regarding the way and dynamic od ticket refund, DD Tickets can make the refund in the name of the organizer following the rules for ticket refund.





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