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You are here: Business terms » Reclamations
 
Reclamations
 
By order of decree under Article 36 Law on Conditions tending to sales of goods, performing services in sales of goods, and inspections care/ Sl.gl RS 39/36, 20/97 and 46/98, article 34 and 35 Law on Protection of Buyers/ Sl.gl RS 79/2005 and by order of statute of the company DD Ticketing Solutions ltd., the CEO of the company on 6th October 2014 issues:


RULES AND PROCEDURES WITH CLAIM DISPUTES


Article 1


The order of rules relates to procedures and ways of resolving claim disputes in which the buyer bought goods or services within a 12 month period from date of purchase. This excludes rights for which these rules and laws may apply for shorter periods.


Article 2


The buyer is obligated during the claims process to:
  1. Copy the original tickets and insight to original tickets
  2. Proof of identification (copy of ID card)
  3. Proof that the ticket was bought through DD Tickets shop or official sale network


Article 3


The seller is required to inspect the tickets under claim dispute in the presense of the buyer, determine the status, and thoroughly process the buyer's claim at DD Tickets reclamation service.

The seller can without exception immediately notify the buyer of warranty terms, and grounds for claims, if cause of damage is obvious.


Article 4


The company must within 8 days, including the day the claim was filed, come to a decision.

The company is obligated as well to process all claims according to Article 22 Law of Buyer's Protection within 45 days from the date of expiration of the previous article.


Article 5


In case of repayment to the buyer who has previously paid tickets in part or in whole, by one of the credit cards, DD Tickets is obliged to make the refund only through Visa, EC/MC and Maestro payment channels, meaning that the Bank, at the request of the seller, will return the money to the buyer s credit card account.


Article 6


The order of these Rules goes into effect on the day brought forth.







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