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You are here: Business terms » Tickets refund
 
Tickets refund
 
★★★ Refund for standard tickets, e-tickets and m-tickets ★★★

REFUND PRECONDITIONS

Only in case of event cancellation or changing of the event date, except in case of "3rd degree higher force" when special rules are applied, buyers of the standard and electronic tickets can request a refund. Refund is possible only with direct authorization of the event organizer which must be realized by a special agreement or appendix.

For electronic tickets, the refund is made by DD Tickets, regardless of the payment place and method.

The subject of the refund is only the price listed on the ticket, since all other possible charges for associated services (like ticket reservation fee, system fee, delivery fee, ect..) are not subject of refund because they are surely already done for the customer.

REFUND PROCEDURE FOR ELECTRONIC TICKETS (e-tickets and m-tickets)

The buyer should send a refund request to DD Tickets by e-mail on office@ddtickets.rs with a subject "Refund for transaction nr, xxxxxxxx" where xxxxxxxx is the transacion number which can be found on the ticket beside the label TN:

The refund request should include the following data:

1. First name and last name of the buyer
2. Bank account of the buyer and the bank name*
3. Phone number of the buyer for contact purpose
4. Transaction number (8-digits number)

Also, in addition:

a) In case od m-tickets - the phone number on which the tickets are delivered by SMS or initialy opened.

b) In case of e-tickets - the e-mail address used for sending e-tickets, or the e-mail which is given while purchacing

After identity check and authorization, DD Tickets will make the refund on the given bank account od the buyer.

*Note #1: If the tickets are paid online on the site www.ddtickets.rs, then the refund is made directly to the account linked to the card used for payment. In that case it is not required to provide any bank account and bank name in the tag 2), but just to write "online payment"

REFUND PROCEDURE FOR STANDARD TICKETS

It is required to send physical tickets by mail or directly to DD Tickets on the address:

DD Ticketing Solutions d.o.o.
Strahinjica bana 22/2
11000 Beograd
SRBIJA

In the envelope with tickets provide on a blank paper clearly the following information:
1. First name and last name of the buyer
2. Bank account of the buyer and the bank name**
3. Phone number or e-mail of the buyer for contact purpose

**Note #2: If the tickets are paid online on the site www.ddtickets.rs, then the refund is made directly to the account linked to the card used for payment. In that case it is not required to provide any bank account and bank name in the tag 2), but just to write "online payment"





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